Tactical Account Manager
Democratize Access To Credit
Together we’ll dismantle barriers to housing for working families and use data to eliminate the racial wealth gap. The ability to build credit from rental payments has the potential to give over 45 million renters with little to no credit a pathway into the financial system. Those individuals then stand to save over $200,000 in reduced lifetime interest payments, build home equity by qualifying for mortgages, and build wealth by passing job screening requirements. The transformational impact of this cannot be understated.
The Challenge:Job Summary:
Esusu Inc is seeking a dedicated Tactical Account Manager to exclusively focus on a demanding account, ensuring that all information and data remain current. This role demands unwavering attention to detail, strong relationship-building skills, and a commitment to maintaining the highest level of customer satisfaction. As a Tactical Account Manager, you will not have a sales quota but will be responsible for nurturing and optimizing the account's experience with Esusu Inc.
What you will help us deliver:
- Establish and maintain a deep understanding of the client's needs, objectives, and challenges.
- Act as the primary point of contact for the designated account, ensuring all inquiries and concerns are addressed promptly.
- Regularly monitor and analyze account activity and usage to identify trends, issues, and opportunities for improvement.
- Collaborate with cross-functional teams within Esusu Inc to address client-specific needs and challenges.
- Ensure that all client data and information are up-to-date and accurate within Esusu Inc's systems.
- Conduct regular check-ins and meetings with the client to review performance, gather feedback, and provide updates on product developments.
- Develop and maintain a strong relationship with the client, fostering a partnership built on trust and collaboration.
- Proactively identify opportunities for upselling or cross-selling relevant Esusu Inc products or services.
- Troubleshoot and resolve any account-related issues, working closely with the client to find mutually beneficial solutions.
- Prepare reports and presentations to track account performance and provide insights for improvement.
- Bachelor's degree in Business, Marketing, or a related field (or equivalent experience).
- Proven experience in account management, client relations, or a related role.
- Exceptional communication and interpersonal skills.
- Strong problem-solving and analytical abilities.
- Detail-oriented and capable of managing multiple tasks simultaneously.
- Adept at using CRM and data management tools.
- Ability to work independently and collaborate effectively within a team.
- Customer-centric mindset with a dedication to ensuring client satisfaction.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
© Esusu Inc. All rights reserved, Esusu is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, religion, color, gender identity, sexual orientation, age, disability, veteran status, or other applicable legally protected characteristics. We encourage people of different backgrounds, experiences, abilities, and perspectives to apply.