Careers

Help us make humanity more sustainable and interplanetary
Type One Ventures
Type One Ventures
20
companies
184
Jobs

Fleet Quality Engineer

Coco

Coco

Quality Assurance
Culver City, CA, USA
Posted on Monday, December 11, 2023

At Coco, our mission is to transform cities by removing cars, powering a more local economy, and delighting customers with an accessible daily convenience.

Coco is a venture-backed, Series A stage startup that operates hundreds of sidewalk robots, delivering to thousands of customers every week across Los Angeles. The environment here is high-energy, collaborative, and exciting. Our HQ is located in Playa Vista, Los Angeles.

About the Role

As a Fleet Quality Engineer at Coco, you will be responsible for monitoring our end-to-end delivery network for points of failure. You will use a variety of tools to analyze field data including system logs, databases, and customer communications to track, analyze and root-cause incidents. You will collaborate with a cross-functional team to drive hardware and software corrective actions and monitor the results to ensure that the fixes that we deploy are having a positive impact.

Note: This is an in-office role. Coco is an office-first, highly collaborative and cross-functional company. We are looking for someone who is excited about the energy, collaboration, and culture-building opportunities of an in-office work environment.

Responsibilities

  • Define key performance indicators for Coco delivery quality; develop reports and dashboards that quantitatively measure these performance indicators
  • Monitor field data, including reports from pilots, field operations and customer support; system logging data; and dashboards, to identify failure trends
  • Use data analysis tools like Python, SQL, OpenSearch and Grafana to process and visualize data
  • Design test plans to isolate and instrument individual failures to determine the root cause
  • Work closely with engineering to develop test fixtures/assemblies to increase robot reliability
  • Provide detailed feedback to hardware and software engineers on failure modes so that they can develop fixes
  • Collate and present data on key issues and trends to stakeholders and company management in a clear, organized fashion
  • In collaboration with robot technicians and engineers, develop and document standard operating procedures for robot repairs, upgrades, commissioning and calibration.
  • Failure analysis of HW and SW systems down to the root level

Basic Qualifications

  • Bachelor’s Degree in computer science, robotics, electrical engineering, mechanical engineering or a related field, or equivalent work experience
  • Experience with Python and SQL

Preferred Qualifications

  • Hands-on experience with robotics hardware and/or software
  • Experience with data analysis using tools such as Sigma
  • Experience with embedded Linux systems
  • Experience with quality assurance on cloud software deployments
  • Experience with using JIRA and Confluence for collaboration and documentation
  • Experience with test automation & creating test setups

Compensation Package

Coco provides salary + equity compensation packages. The salary range for this role is $70,000 - $100,000. We also offer competitive healthcare benefits and a 401k program.

Coco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation