Robot Delivery Specialist
At Coco, our mission is to transform cities by removing cars, powering a more local economy, and delighting customers with an accessible daily convenience.
Coco is a venture-backed, Series A stage startup that operates hundreds of sidewalk robots, delivering to thousands of customers every week across Los Angeles. The environment here is high-energy, collaborative, and exciting. Our HQ is located in Playa Vista, Los Angeles.
You have a strong bias for action and you enjoy getting things done with an eye to continuously look for opportunities to improve processes and systems you use on a day today basis. You also enjoy hands-on problem solving and possess exceptional communication skills. You are comfortable in conducting basic mechanical and electrical maintenance routines on devices as needed. Finally, you’re a flexible thinker: ready to adapt your processes to the rapidly-changing needs of a fast-growing startup.
The Local Robot Delivery Specialist focuses on getting devices ready for daily operations along with take-down at the end of the day. You will maintain our robots, retrieve damaged or out-of-service robots in a timely manner, as well as help diagnose and, in cases, rectify mechanical and electrical issues as they arise. The Local Robot Delivery Specialist works closely with the local fulfillment partner and is in constant communication with central operation teams to execute different aspects of their responsibilities.
Transport robots to partner location and set up in time for daily operations
Ensure damaged robots are retrieved quickly, properly, and work is documented
Transport robots back to the housing location at the end of each night
Ensure batteries are charging and robots are cosmetically sound for the next days opening shift
Provide high quality hand deliveries to customers for robot orders that were not able to be completed by a robot.
Manage existing hub POD additions based on launch calendar, in conjunction with any new Bot deployments
Work on SOPs as related to field operations and complete daily tasks assigned to you via FO App.
Following proper procedures and protocols regarding App use and daily responsibilities.
Provide a great customer service experience for our merchant partners and customers.
Based in Santa Monica, Culver City, or close to these 2 areas.
Available to be on call and fulfill part time shifts.
Highschool diploma or equivalent
Prior work experience
Valid Driver's license
Available to work weekends and holidays.
Available to work Mornings and Nights (Between 7am and 1am)
Experience problem solving mechanical and/or electrical devices (preferred but not required)
Must be able to lift 60 or more pounds
Must feel comfortable driving large pick-up trucks and vans.
Coco is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation