Our software, Toffee, is an engineering design tool that automatically creates mechanical components for the engineering industry. It leverages a combination of artificial intelligence, numerical simulation, and sophisticated mathematical optimization techniques to design components that outperform their existing counterparts (https://toffeex.com/).

Working closely with our clients, some of the biggest players in their industries, we revolutionise the user experience and automation in engineering software.

As a Customer Success Engineer, you will be the primary technical contact for our customers, ensuring they achieve maximum value from our advanced computational fluid dynamics and optimisation software.

You will work closely with customers to understand their needs and requirements, provide technical guidance and tailored solutions, and support them throughout their journey with us.

In this role, you will have the opportunity to work on cutting-edge projects ranging from supersonic aircraft to microprocessors and coffee pots, helping our clients to innovate and succeed. You will be part of a dynamic team that values creativity, collaboration, and continuous improvement.

The position:

• Customer Discovery Process: Engage in an in-depth customer discovery process to uncover client needs, goals, and challenges, ensuring our solutions are perfectly aligned with their expectations.
• Customer Onboarding & Training: Guide customers through the initial setup and integration of our software, ensuring a smooth and successful onboarding process. Conduct training sessions to educate customers on best practices and advanced features of our products.
• Technical Support: Provide ongoing technical support to customers, troubleshooting issues, and ensuring timely resolution.
• Solution Design: Collaborate with customers to understand their diverse needs and help them design tailored solutions that leverage our software's capabilities.
• Customer Engagement: Proactively engage with customers to ensure they are fully utilising our software and to identify opportunities for further value addition.
• Documentation and Resources: Create and maintain technical documentation, including user guides, FAQs, knowledge base articles, as well as develop resources like demos and case studies that highlight the power and versatility of our software in addressing various applications.

Qualifications:

• A master’s degree with a minimum of three years of experience in Aerospace, Mechanical Engineering or related industries, preferably with exposure to CFD.
• Experience in using CFD software tools such as ANSYS Fluent, OpenFOAM, or STAR-CCM+.
• Ability to perform detailed engineering analyses and simulations.
• Experience interpreting and analyzing simulation results.
• Familiarity with CAD/CAE software tools and applications.
• Knowledge of additive manufacturing processes (preferred).
• Experience in a customer-facing technical role.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills, ability to clearly articulate complex concepts and collaborate effectively within a small team.
• Ability to manage multiple priorities and tasks in a dynamic environment.
• Customer-centric mindset with a passion for helping others succeed.
• Open to giving and receiving constructive feedback.

What we value:

• Excellent communication and collaboration skills to work effectively with a small, dynamic team.
• Ability to multi-task effectively, prioritise efficiently, and consistently meet deadlines.
• Proactive problem-solving approach with a strong desire for continuous learning and adaptation.
• Willingness to take and give constructive feedback.

ToffeeX offer a competitive salary and the opportunity to be at the forefront of a rapidly evolving industry. We cultivate a diverse and inclusive environment that fosters both professional and personal growth. Join us and make a significant impact on the future of engineering design! If you are passionate about generative design and customer success, we would love to hear from you.