Key Responsibilities

IT support and troubleshooting

• Assist the global IT team in daily tasks, including IT helpdesk support, troubleshooting, hardware/software setups and onboarding new team members in Australia, US and Europe.

• Maintain IT asset registers, user accounts, and access permissions.

• Support the IT Manager to create, maintain and socialise IT and cybersecurity policies, best practices, standard operating procedures, documentation, and asset management controls.

• Participate in IT projects, drive adoption of new tools and systems, and deliver IT-related training.

• Help to implement and monitor progress towards the DISP Maturity Action Plan and System Security Plan.

• Enable implementation, maintenance and auditing cyber security frameworks to meet accreditation standards for NIST SP 800-171, ISO-27001/2:2013 or ASD Essential 8.

• Facilitate collaboration between the company, managed service providers, and security and compliance consultants.
• Coordinate the Company’s response to IT security incidents, support security assessments.
  

Facilities and security

• Perform the role of Security Officer (SO) to meet requirements under the Defence Industry Security Program (DISP) Security Policies and Plans:

• Undertake the day-to-day management of office security to comply with the requirements of DISP membership and meet all physical security requirements as per the Defence Security Principles Framework (DSPF).

• Respond to and report any security incidents as soon as possible to Defence.

• Develop, apply and regularly review security policies and plans and monitor progress towards the organisation’s DISP Maturity Action Plan.

• Deliver and ensure all staff complete security training, including for insider threat identification, reporting and management.

• Maintain a Designated Security Assessed Positions list and security register including security incident reports, contact reports and overseas travel briefings, and make these available to Defence upon request.

• Support security clearance holders to report changes in circumstances, complete incident and contact reports and conduct overseas travel briefings.

• Facilitate Defence mandated security education and training courses for personnel engaged in Defence work.

• Take part in the Security Awareness Training course and refresher training.

• Undergo an interview with Defence to confirm understanding of the SO’s security obligations.

• Protect official, sensitive and classified materials entrusted to the company in accordance with DSPF requirements at all times.

• Ensure facilities are well-maintained and a high level of presentation and safety compliance is achieved.

• Be the point of contact for staff in relation to general facilities requests.

• Conduct regular proactive observations and inspections of the buildings, fittings, furniture, plant and equipment.

• Control reactive, preventive and planned maintenance and tag and testing schedules for office equipment, safety and security equipment, machinery, plant and warehouse equipment and M&E services.

• Perform or coordinate a variety of general maintenance tasks
  and repairs, graffiti removal.

• Engage and manage contractors and trades, building strong relationships:

• Source suitable vendors, coordinate proposals, quotes and scopes of works,

• Induct and supervise onsite contractors and third parties, and

• Ensure performance standards and contractual obligations are met.

• Maintain access controls, key registers and visitor logs; escort visitors as required.

• Manage CCTV and surveillance systems.

• Act as the workplace health and safety officer and fire warden, delivering staff training and ensuring compliance with all relevant regulations and standards.
• Maintain accurate records of assets, warranties, maintenance, inspection reports, compliance, service agreements, procurement and property disposal activities.

Required Qualifications and Experience

• Generalist
  IT
  support technician training, such as Google IT Support Professional Certificate, CompTIA A+ Certification, Certificate III or Diploma in Information Technology, or equivalent work experience.

• Minimum 3 years’ experience supporting a broad
  range of IT
  issues, including at least 1 year of Tier 2 IT support, preferably
  with *nix systems.

• Experience building new instances in Intune, Entra and Jamf to onboard new users.

• Natural problem-solver with the ability to take initiative, gather information, think creatively and exercise independent judgment to address issues effectively.

• Exceptional organisation and time management skills, innate sense of urgency, eye for detail, capacity to multitask and able manage a high volume of work.

• Self-assured to influence a diverse range of stakeholders, deal with vendors, provide real time feedback to contractors and escalate concerns or roadblocks.

• Strong commitment to workplace health and safety and up-to-date understanding of WHS legislation, quality frameworks, and accreditation processes.

• Demonstrated experience overseeing delivery of service and maintenance contracts.
• General handy person knowledge and aptitude and demonstrated ability in handling power tools and equipment.