Operations Team

We are building a team of smart, driven, analytical and curious people to connect the dots across the organization - from customers to technology to people to continuously ensure we are focused on bridging the racial wealth gap through the power of data.

The challenge

Esusu is looking for a Credit Reporting Specialist who will play an integral role in ensuring the Company meets its compliance requirements and delivers outstanding service to its clients. The role will report to the company’s Director of Operations, and will collaborate with product, account management, customer service and engineering teams.

What you will help us deliver

• Execute on the monthly credit reporting process as part of our rent reporting operations
• Collaborate with credit bureaus, client representatives and internal teams (e.g., Account Management, Operations, Engineering, etc.) to ensure data quality and completeness of data
• Ensure compliance with applicable regulations (e.g., Fair Credit Reporting Act (“FCRA”), SOC 2, etc.)
• Manage dispute resolution process via e-Oscar and maintain documentation for compliance/audit purposes
• Prepare a monthly dashboard to provide key stakeholders such as Operations, Risk & Compliance and Account Management with KPIs and insights
• Help document, identify and implement opportunities for improved processes and automation to drive quality, controls and efficiencies

Core competencies we are hiring for

• Technical Skills - Experience with the e-Oscar platform and Metro 2 format. Able to work with spreadsheets (e.g., pivot tables, lookups, etc.) Has knowledge to support data analysts and data engineers and assist in deep dive data analysis as needed. Able to create reports and dashboards to monitor KPIs and KRIs.Data Analysis - Able to work through disparate data sets and understand processes, business logic and systems to identify issues and recommend solutions.
• Attention to detail - Able to achieve thoroughness, accuracy and compliance when accomplishing tasks such as managing disputes in a timely manner, conducting monthly reporting and executing data analysis.
• Communication - Collaborate with and manage stakeholders (e.g., clients, cross-functional team members, executive leadership) and competing priorities in a structured and a professional manner.

Above and beyond

• Experience working in a customer-facing role / comfortable speaking with customers as needed
• A background in credit reporting, finance or accounting
• Experience working at / with Experian, TransUnion, or Equifax
• Experience working with large sets of data, database concepts, and data analysis / presentation tools (e.g., PowerBI, Alteryx, SQL, MongoDB, Tableau, etc.)
• Knowledge of FCRA and credit bureaus
  
  

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